Security Analytics& Response Orchestration

Service Delivery Manager (SDM)

location Athens, Greece
salary Competitive

ENCODE is seeking for a Service Delivery Manager (SDM) that will join the ENCODE SOC team in Athens, Greece. The SDM will be responsible for ensuring that Encode Managed Cyber Security deals are delivered as sold, revenue is turned on in a timely manner, and customer satisfaction is achieved. The ideal candidate shall possess a blend of cyber security and relationship management experience.

Main Responsibilities:

  • Articulates the value of Encode MSS services through vehicles such as Executive Briefings and board ready reports
  • Assumes accountability for flawless managed security services execution
  • Provides MSS clients with proprietary intelligence around active threats by vertical or segment
  • Coordinates with Encode MSS Manager to resolve client delivery issues
  • Provides actionable feedback to product and engineering teams to improve service products
  • Interface regularly with the SOC Manager to provide feedback on SOC operations

Position Requirements


This high energy SDM must have:

  • University Degree in Computer Science or Information Technology field
  • Relevant master degree will be considered as an advantage
  • 2+ years’ experience in a similar role or SOC environment is preferred
  • Solid experience in project management and demonstrating improved service delivery
  • Knowledge of SLA best service management practices, in Cyber Security preferable
  • Demonstrated experience in a SIEM product (preferably IBM QRadar)
  • Knowledge of current security trends, threats, and techniques
  • Ability to analyse business needs and support customers’ business strategies by identifying relevant cyber security solutions in collaboration with sales, pre-sales and engineering teams
  • Excellent presentation, communication, negotiation and interpersonal skills
  • Ability to lead, develop and maintain respectful and trusting relationships
  • Demonstrate a good understanding of the competitive landscape in the MSS field and nuances of the market
  • Excellent English verbal and written communication skills
Desired: IT Security Certification such as GCIH/GCIA/CEH/CISSP, product certifications such as SIEM certifications (preferably IBM QRadar)


  • Competitive Salary
  • Private healthcare
  • Become a member of the Encode team and family, which has some of the most highly motivated and knowledgeable people in the field